On August 26, 2017, Governor Greg Abbott issued a proclamation declaring a disaster due to the effects of Hurricane Harvey. As a result of this current disaster in the State of Texas, NCSF will be implementing safeguards to protect our Members affected by this disaster.
Moratorium on cancellations:
For any cancellation notice issued on or after August 26 on any in-force policy issued to an affected policyholder, NCSF shall withdraw the cancellation and reinstate the policy with no lapse in coverage. In addition, NCSF shall not issue any new cancellation notices to affected policyholders until November 30, 2017, or a later time if deemed reasonable given an individual consumer’s circumstance.
Other insurance-related time-period extensions:
NCSF will grant to affected policyholders an extension of any and all policy provisions or other requirements that impose a time limit for an insured or claimant to perform any act, including the submission of a claim or proof of loss, reporting of information, or payment of funds. Such extension shall be for a minimum of 60 days from the last date allowed or required under the terms of the contract or allowed or required by the insurer, or longer if deemed reasonable given an individual consumer’s circumstance.
Please note that Members may contact the Texas Department of Insurance (TDI) Consumer Help Line: 1-800-252-3439, 8 a.m. to 7 p.m. Monday to Friday and 8 a.m. to 5 p.m. Saturday if you need information, have a complaint, or can’t locate your agent or company. You may also contact TDI at via email at ConsumerProtection@tdi.texas.gov.
For additional information regarding this and other items of interest, here is a link to the Texas Department of Insurance website: http://www.tdi.texas.gov/.